Saturday, May 26, 2007

Hotel Advice

Guyana's Minister of Tourism meets Caribbean Hotel Association ...
Caribbean Net News, Cayman Islands - 12 hours ago
Prashad pointed out that the CHA representatives have vast experience in the hotel industry and will be able to give advice on what Guyana should do next. ...


Easier
Property site revamped to offer more choice and advice for buyers ...
Easier, UK - 20 hours ago
The company can book direct return flights from a chosen UK airport and provides hotel accommodation to suit buyers’ individual requirements. ...

Gringoes.com
Brazil Through Foreign Eyes
Gringoes.com, Brazil - 17 hours ago
I got to the hotel with no problem and of course the Hilton Morumbi has the best service. I am writing this article from the Executive Lounge while drinking ...
Pop star tries to solve hotel noise row
The Lowestoft Journal, UK - May 25, 2007
A PETITION to save the Parkhill Hotel at Oulton has been launched - and the advice of 1980s singer Feargal Sharkey sought - to try to solve a wrangle over ...
Salem Partnership turns 20
SalemNews.com, MA - 57 minutes ago
It's been 20 years since a group of executives from the city's leading businesses and nonprofits gathered at the Hawthorne Hotel to talk about how they ...
Simonds Farsons Cisk up 5.9% this week
Times of Malta, Malta - 8 hours ago
The top equity performer of the week was Simonds Farsons Cisk followed by International Hotel Investments. The former equity gained 5.88 per cent in a week ...
MAS:SFC
Area tourism businesses get advice on tours
Youngstown Vindicator, OH - May 23, 2007
Details, such as room types and locations and bed configurations in hotel guest rooms should be arranged in advance, she said. ...

Vancouver Courier
How to survive Bangkok, tuk-tuks and all
Vancouver Courier, Canada - 19 hours ago
I did not harbour warm memories of the sojourn, but with recent additions to highways, hotel upgrading, and the establishment of a mass rapid transport ...
Escape to LA, Part 1
Concierge, NY - 22 hours ago
Back in January, Katoakita, an LA local, suggested the mid-century Avalon Hotel in Beverly Hills. And with good reason. With the 21-Day Advance Purchase ...
If the old hotel walls could talk ...
The Herald-Times (subscription), IN - May 23, 2007
... upon seeing the hotel in its dilapidated state a decade ago, offered some advice: “Declare it a ruin and let people walk on it.” ...
Rebirth of a wonder Times-Mail (subscription)
all 34 news articles »


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Friday, May 25, 2007

Hotel Advice

Maximize Your Family Memorial Day Vacation Dollars
Yacht Vacations & Charters Magazine (press release), FL - 13 hours ago
Think outside the hotel. If traveling with family on vacation, hotel alternatives such as extended-stay hotels with kitchens and free breakfast, condos, ...


Hour.ca
Travel adventures
Hour.ca, Canada - May 23, 2007
At the advice of their travel guidebook, they went in search of a seemingly idyllic hotel. After making their way via taxis and other transportation methods ...
Vacation on the Brain But Not an Option for Your Wallet ...
Yacht Vacations & Charters Magazine (press release), FL - May 23, 2007
New options in air travel, inter-island fare wars and hotel sales set the stage for Hawaii's comeback as a bargain destination. ...
Gas price not stopping travel
West Seattle, WA - May 22, 2007
"Many members coming in to our offices for holiday and summer travel advice from our auto travel agents are expressing their concern about the high gas ...
ARE WE THERE YET?! Travel Expert Provides Three Simple Steps for a ...
PR Newswire (press release), NY - May 22, 2007
Research Family-Friendly Lodging: Just because a hotel's Web site features a photo of a family doesn't mean that it caters to kids' needs or interests. ...
Premier Travel Inn breaks ground
AME Info (press release), United Arab Emirates - May 23, 2007
The construction phase has started for Dubai's first Premier Travel Inn. The 308-room budget hotel is going up in Dubai Investment Park and is due for ...
What's Next
Concierge, NY - May 21, 2007
Get the best travel advice on earth for 78% off the cover price—that's like getting 9 issues FREE! Send us your questions or comments about Condé Nast ...
Four ways to trim vacation costs
Sympatico MSN Finance, Canada - May 23, 2007
According to Smith Travel Research, the average cost of renting a hotel room in the top 50 US cities has increased by 23% over the past four years. ...
The Next Seven Wonders
Concierge, NY - May 21, 2007
Get the best travel advice on earth for 78% off the cover price—that's like getting 9 issues FREE! Where to stay and play in destinations featured in this ...
Sweet Summer Escapes
ABC7Chicago.com, IL - May 22, 2007
We can always get you into a decent hotel. The problem is there's a limited number of seats," said Turen. Here's the simplest advice: if you want the best ...

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Wednesday, May 23, 2007

Best Hotels for WiFi

A HotelChatter Exclusive
It is time for one of our most popular features, HotelChatter's annual look at hotel brands with the Best and Worst WiFi experiences.

This year, we are going to boldly say that hotel WiFi landscape has reached an impasse. When we first started doing this report, hotels made our best list for offering up free wireless internet access. The next year, hotels made our best list for offering up free wireless internet access with a high degree of consistency across brands and locations. So we assumed that by 2007, more hotels would be offering free wireless and with greater consistency, seeing that guests love, need and want free WiFi. Alas, that is not what we found.

Instead of finding more and more hotels offering free WiFi, we are finding more restrictions are being added to free hotel WiFi. For instance, you can get free WiFi in the lobby, but in-rooms it's ethernet and it starts at $9.95. Or you can get free WiFi in your rooms but you need to belong to a hotel's loyalty program or be assigned a code with a special password. So while wireless networks in hotels has reached near ubiquity, it is amazing that consistent wireless internet access, pricing, and service, is not a given across hotel brands, small hotel groups, or even from the lobby to your room.

Yet, free wireless is still what many hotel guests are after, and hotels still have a great opportunity to gain a loyal following by doing hotel wireless right.

Who is doing hotel wireless right and who isn't? That is what we are here to tell you. Today we present our Best WiFi Hotels for 2007. Tomorrow we will publish our Worst WiFi Hotels for 2007. Finally, on Wednesday, we will take our premiere look at International Hotel WiFi Experiences.

2007 Best WiFi Hotels List

Residence Inn, Courtyard, Springhill Suites by Marriott

Marriott is so close to doing WiFi right. Residence Inns, SpringHill Suites, and Courtyard all have strong, free, fast, working wireless in the rooms and the lobbies.

Furthermore, the rooms at the above hotel brands will give you an ethernet cable, and a free tethered connection if the WiFi in your room is spotty or not preferred.

The lobbies at the above mentioned Marriott's are also perfectly outfitted for meetings--meaning they offer plenty of power outlets and places to sit down and log on. The above video was shot at a Residence Inn and it shows you the mood and situation that is featured in most Residence Inn lobbies.

Finally, in our WiFi hotel testing, we have noticed that newer construction hotels, and low lying hotels, are much more apt to have strong wireless signals. Those old, multi-story buildings can be hard to optimally configure for wireless access.

What does all this mean? Marriott, you are so close. Just offer free wireless access at every Marriott property and you will be the first and only hotel brand to have a consistent free wireless policy.

André Balazs Properties


Hotel QT

For those of you who need a bit more of a scene than a Residence Inn can offer, and find yourselves traveling to urban centers like New York, LA and Miami, André Balazs has consistently good, free, strong WiFi.

AB Properties offers complimentary wireless in-rooms at several of his properties in Los Angeles (the two Standards and the Chateau Marmont) as well as at the Mercer and Hotel QT in New York and the Raleigh in Miami. Often, you will need a code but the extra effort to call the front desk for it, is worth it. This is one instance where handing out a code for free WiFi access really fits the hotels scenester profile.

Jeff Klein Hotels, another upscale boutique hotlier well worth mentioning here, takes it one step further and offers complimentary WiFi with no code or agreements to all their guests. The WiFi experience at both Klein hotels, Sunset Tower in LA and City Club in New York, is some of the best we have experienced. However, even though we admire his wireless policy, Klein needs to start opening up some more hotels around the world so we can enjoy the wireless experience in more than two locations.

JDV Hospitality

JDV Hospitality, a California-only hotel group with about 25 operating hotels, has made free wireless a point in all of their hotels. Sadly they have no plans to leave the state of California.

Many JDV hotel offer free, fast, reliable "click and go" WiFi. Meaning no fees, no passwords, no log ons, just a quick reliable WiFi connection. Excellent.

JDV offers this type of connectivity in their guest rooms as well as their lobbies. Many JDV lobbies tend to be small, so you won't see many people surfing aimlessly in the JDV lobby. However, the fact that you can expect a free reliable WiFi connection whenever you're at a JDV hotel is a huge plus.

Omni Hotels

While Omni makes guests pay $9.99 for twenty-four hours of in-room access, there are two ways around it. First, you can join their "Select Guest Program" and get complimentary web access. Second, you can go down to the lobby and use the free wireless.

While we feel strongly that Omni should go all the way and not charge their guests for in-room access, we absolutely love that they offer free wireless access to all in the lobby. Omni, even takes it a step further, they have a free wireless philosophy--the below quote is from their lobby access page:

We're pleased to offer WiFi Internet access in our hotel lobby and designed public areas. Relax in our lobby while you surf the Internet for business or pleasure.

Back in the day lobbies were gathering areas for business folks, local folks, guests, and passerbys who would pop into a grand hotel lobby to have a cup of coffee, read the paper, or conduct a quick business meeting. Fast forward to 2007. Hotels that offer up free lobby WiFi access to all can make a huge statement in what "kind" of hotel they are. Furthermore, if people are hanging out in your lobby they are more likely to eat in your restaurant, where they may also make use of free WiFi, stop in your bars, and even, book a room at one of your hotels.

Finally, some hotels are of extremely old construction and it is not always easy, or practical to wire every room in a big old hotel for in-room WiFi. Offering up free, easy lobby wireless connections is a decent compromise.

Two other brands with similar WiFi policies are W Hotels and Kimpton Hotels. While W has made huge WiFi strides in the past here, Kimpton has regressed:

W Hotels
Last year, W was on our worst list for not offering wireless at most of their hotels. And they called themselves a hip boutique chain! This year, W has improved by offering free wireless in most of their lobbies...excuse us, living rooms. The downside is that in-room internet is more often than not, ethernet instead of wireless and starts at around $14.95 a day. Although, the W Westwood offers the option of three hours for $6.95.

Kimpton Hotels
Kimpton Hotels was always our favorite go-to for hotel wireless because it was always free and free of hassle. However, this past year Kimpton did away with free WiFi access at their two New York properties. Furthermore, most Kimpton properties now require a sign-in code that is for guests only, and then guests are met with complex wireless options (want to use VPN? That is $11.99). Like Omni, Kimpton offers their loyal guests, who are called InTouch members, free WiFi. We used to identify Kimpton Hotels with free wireless access, but that is no more.

Holiday Inn Express


[Photo: The Consumerist]

No surprise here, these low-budget hotels are tried and true when it comes to free WiFi. Why? Two major reasons. First, these hotels are use to offering guests items like free breakfasts and free parking to compete, thus offering free wireless to their guests was a complete no-brainer. Next, many of these budget hotels are newly constructed, small, low lying structures, which means outfitting the property with a wireless network is not a difficult task. So who cares if your room isn't luxurious or hip?

Holiday Inns aren't the only ones offering free WiFi for their guests. Places such as Best Western, Wingate Inn, Days Inn, and Hampton Inn have all been doing this for quite some time now. And any of these budget brands could have been our pick here, however Holiday Inn Express gets the nod because of their reliable free wireless network year in and year out. Now if Holiday Inn Express could just offer free WiFi Internationally as well.

Some Final Thoughts
Hotels are altering their wireless deals all the time (*cough* Kimpton *cough*) which means connectivity experiences continue vary greatly from hotel to hotel, depending on when you visit, so please leave comments below letting us know what sort of WiFi experience you are experiencing out in the world, or send us tips.

We couldn't do this report with out you. Your consistent input helps your fellow travelers who need reliable, stress free hotel WiFi. We collect your tips, techniques, questions, and input throughout the year and go over your input with a fine toothed comb, which greatly helps us publish this list--for that we thank you.

2007 Report Details

Related Stories:
· Best WiFi Hotels 2006 [HotelChatter]
· Best WiFi Hotels 2005 [HotelChatter]

22 Comments - Add Yours by HotelChatter

Add YoursComments


juliana
HotelChatter
A Note on Free WiFi in Hotel Lobbies (none / 0)

I have to say that when we first started putting this report together I thought hotels that offered free WiFi only in the lobbies was still a great thing.

Then I remembered my experience working out of the Westin Times Square lobby. I was down there for hours and all I wanted to do was crawl back up into my bed and work. Or at least sit at the desk in my pajamas.

So I am not such a fan of free WiFi in the lobbies. It's like, why don't you just put in the rooms then? But that is just what hotels do. Try to pump you for as much money as they can during your stay. (Hello, $8 bottle of coke!)

Yet having it free in the lobbies is better than nothing. So I can't knock that. Just don't ask me to get excited about it.

by juliana on 4/30/2007 at 12:42 PM



markj
HotelChatter
Hotel WiFi (none / 0)

What I like about free WiFi in the lobbies is you know that a hotel is going to have reliable access somewhere when you book it.

Plus, I really like knowing that if you need to go to have a meeting in lobby, or quickly check email, etc, you can do so at certain hotels. Like "oh, there is an Omni, I know I can get WiFi in the lobby."

That said, having reliable free access in both the lobby and in your room is the way to go.

by markj on 4/30/2007 at 1:37 PM



djk
HotelChatter Member
Re: Best WiFi Hotels 2007 (none / 0)

Which JDV lobby is that? Looks cute.

by djk on 4/30/2007 at 1:37 PM



pbb
HotelChatter Contributing Editor
Re: Hotel WiFi (none / 0)

@markj: I have to agree. I was at a Drury Inn--don't ask--and the in-room WiFi was on the fritz. (It was fixed by morning.) But having the lobby available was a life-saver. I didn't like working there, but it was better than running around town trying to find a hot spot.

by pbb on 4/30/2007 at 2:17 PM



markj
HotelChatter
Re: Best WiFi Hotels 2007 (none / 0)

@djk: Galleria Park Hotel in SF.

by markj on 4/30/2007 at 3:39 PM



juliana
HotelChatter
Speaking of Galleria Park (none / 0)

I am looking at the network menu and there is Kimpton on there! Did you try it?

by juliana on 4/30/2007 at 3:49 PM



markj
HotelChatter
Re: Best WiFi Hotels 2007 (none / 0)

@juliana: yes. it worked. Most Kimpton's have pretty strong signals. I think it was two bar. But I needed a Kimpton room number to log on.

by markj on 4/30/2007 at 3:52 PM



djk
HotelChatter Member
Re: Best WiFi Hotels 2007 (none / 0)

Nice. I am staying at my first JDV hotel this week, but not the Galleria Park. Hotel Carlton. Which I was quite tickled to get at under $100/night. I will have to return to this thread on Monday to weigh in on the WiFi experience.

by djk on 4/30/2007 at 4:05 PM



scaldron
HotelChatter Member
Re: Best WiFi Hotels 2007 (none / 0)

During a recent trip, I got great reception in both the Ace Hotel in Portland and the Hotel Oregon in McMinnville.

by scaldron on 4/30/2007 at 7:00 PM



AnnaS8
HotelChatter Member
Re: Best WiFi Hotels 2007 (none / 0)

Since when did requiring a log in become a negative? I think it is important that hotels require a log in. There are two reasons for this...To limit the network usage to guests only and to keep out people up to no good. If you don't limit the amount on the network to guests only then nothing stops Johnny Q Public Jr sitting out in the parking lot in his car on his laptop downloading on a P2P and sucking down everyones speed on the network. I also think that as a matter of security it is good to require a log in as a way to keep out those up to no good. The hotels that do it should be applauded. I think the same people who complain about having to log in are the same ones huffing when asked to see their ID when using a credit card. It always amazes me when they complain when something is done for their protection.

by AnnaS8 on 4/30/2007 at 7:58 PM



markj
HotelChatter
Re: Best WiFi Hotels 2007 (none / 0)

Holiday Inn Express required a guest log in (at many locations) and they made the list. Ditto for AB Hotels. So not sure what you are talking about, unless it is Kimpton. Kimpton totally changed their policy--charges for some features now (VPN), and on the whole performed much worse than last year. We still put them on here, because their service is free for guests, but downgraded them.

by markj on 4/30/2007 at 9:42 PM



pickyperson
HotelChatter Member
Re: Best WiFi Hotels 2007 (none / 0)

Informative and interesting article indeed.

I am sorry to be picky here, but there were some terribly obvious grammatical mistakes. Incorrectly using the word "your" just irks me. It's a contraction folks - "you are" (you're) is much different than "your."

---"However, the fact that you can expect a free reliable WiFi connection whenever your at a JDV hotel is a huge plus."

Please, for the sake of the English language, try to limit this propagation of erroneously utilized words before it sprawls across the internet.

To be sure, it's very nice that one can read about these things and have some idea of what to expect where.

I only meant to comment on the grammatically annoying facets of this article for a moment.

So, speaking from a recent experience, I was very glad to find that the Holiday Inn I stayed at had free wi-fi. No hassle whatsoever, just free internet! It's hard to believe that some places will charge so much for a WIRED connection!!! While it's better than nothing, I agree w/Juliana - it sounds like they just want to juice you for every little thing.

Again, sorry for the nitpicking, I just wanted to vent.

Nice site. Nice article. Good times.

Hope some hotel people read this and understand that people just want free wi-fi.

by pickyperson on 4/30/2007 at 9:47 PM



markj
HotelChatter
Re: Best WiFi Hotels 2007 (none / 0)

@pickyperson: Fixed.

by markj on 4/30/2007 at 10:51 PM



juliana
HotelChatter
i will never use "your" improperly again (none / 0)

thanks for letting us know, picky person. it's just one of those things where you read it a million times over and it all looks the same. working on it at 7am doesn't help either. but i do know the difference and i will be more careful.

by juliana on 4/30/2007 at 11:58 PM



djk
HotelChatter Member
Re: Best WiFi Hotels 2007 (none / 0)

juliana burns through grammar exercises in her sleep. online. while using $24 Four Seasons wifi. which she manages to secretly expense to Pomeranc. but I can't explain how that last part works...

by djk on 5/01/2007 at 11:42 AM

[ Parent ]



lesliet
HotelChatter Member
Re: Best WiFi Hotels 2007 (none / 0)

This is a very useful article and I hope you'll update it from time to time.

Depending on where my room is located, I have often had success in using the free lobby wireless from my hotel room. Just this past week, staying at the Doubletree Guest Suites in Orlando, I was pleased to find that I could connect for free instead of having to pay that $9.95/day. So always check it out before opting for the for-fee connection.

by lesliet on 5/02/2007 at 8:32 AM



homer
HotelChatter Member
Re: Best WiFi Hotels 2007 (none / 0)

You state above:

What does all this mean? Marriott, you are so close. Just offer free wireless access at every Marriott property and you will be the first and only hotel brand to have a consistent free wireless policy.

Please confirm--don't all Carlson Companies Inc. brands (Country Inn & Suites, Radisson, Regent hotels, etc.) have a consistent fee wireless policy now? If you confirm that's the case, can you update this article?

by homer on 5/04/2007 at 6:21 PM



juliana
HotelChatter
Radisson internet policy (none / 0)

Well, we haven't tested Radisson in a while but we looked at their Free interent policy and it looks like they charge you for the phone connection. Not cool. We'll investigate further but that's what we know for now.

by juliana on 5/08/2007 at 4:24 PM

[ Parent ]



DanielMaui
HotelChatter Member
Re: Radisson internet policy (none / 0)

Free interent? Where? Hehe.. gotta get me some of that free interent!

But seriously, it's a heck of a lot of work to provide business-grade Wi-Fi to all parts of a hotel property, especially in older buildings that have concrete and reebar walls that are 2 feet thick. It's not much easier getting wired to the rooms through old copper wire either.

I'm in Hawaii, and I'm so tired of hearing "it's free at every hotel I've stayed at" when 90% of the properties I know that offer it, charge for it. People expect that getting free Wi-Fi at a Courtyard means a Marriott Resort is going to give it to them free too. Usually, it's people who are at a Marriott Resort using points that they got by staying at low end Marriott properties all year long.

Anyway, free Wi-Fi is great, unless you are the one that has to provide it. And then, since it's free, who cares if it doesn't work? The hotel's sure don't seem to care.

by DanielMaui on 5/12/2007 at 5:29 AM

[ Parent ]



travelmama
HotelChatter Member
Re: Best WiFi Hotels 2007 (none / 0)

I bitch about this ALL THE TIME. WiFi only in the lobby is so outdated! How do these supposedly upscale and expensive hotels justify charging for this? It's not just about the money, it's about the image - you're hip and savvy and luxurious but I have to ante up $15 a day to get hooked up in my room? And it's not even wireless?

I totally agree with your thoughts about the W chain - if they're really for the young hip tech crowd they need to get with the program. We stayed at the Ritz-Carlton in Jamaica in February and also had to pay about $15 a day, I think. (Which somehow didn't surprise me, the whole thing seems like an afterthought to this stodgy great-aunt of a hotel.)

by travelmama on 5/21/2007 at 10:56 PM



fredvw
HotelChatter Member
Re: Best WiFi Hotels 2007 (none / 0)

What? No mention of Choice Hotels (Comfort Inn, Quality Inn, Sleep Inn)? I thought they were all 100% free wireless now. Admittedly not in the same class as "W" but worth a mention don't you think?

by fredvw on 5/22/2007 at 3:19 PM



TomL
HotelChatter Member
Re: Best WiFi Hotels 2007 (none / 0)

I've been staying at Hampton Inns for quite a while and the WiFi service in the lobby has been excellent. I always felt a little more secure in the rooms with an ethernet connection, so I've never had a problem with the lack of wireless in the rooms. If I want to work in bed I bring along an inexpensive wireless router and set up my own local network with WPA2 encryption.

On one occasion, the whole local network went down and the hotel had to reset its router. Other than that, it's been fast and reliable. I've no complaints. Signing in is simple and persists for your stay.

by TomL on 5/22/2007 at 4:29 PM



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Monday, May 21, 2007

My Hotel Advisor Travel News update

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Sunday, May 20, 2007

Travel and Hotel Advice

Robbed of travel sense
NEWS.com.au, Australia - 16 hours ago
On the two occasions I was robbed, in a career of professional travel, I had ignored my own advice about safes. Don't open doors to unexpected guests ...

Travel briefs
Detroit Free Press, MI - 6 hours ago
Becoming smoke-free will allow Disney to better accommodate the growing number of guests who request nonsmoking hotel rooms, said theme park spokesman Jacob ...
Don't get left up in the air when booking your flights
The Observer, UK - 15 hours ago
The travel advice website Holidaytravelwatch.net has launched a campaign and an online petition calling on the government to introduce a compulsory 'Your ...
Peer review sites function similarly to "word of mouth" travel ...
Eye For Travel - May 18, 2007
Our visitors, in turn, appreciate getting accurate hotel information and being able to contact the hotel directly via TravelPost.com. How will Travel 2.0 ...
When women travel, industry listens
Post-Bulletin, MN - May 18, 2007
Both sites have travel tips from advisory panels and site users -- all women who are seasoned travelers -- offering advice on everything from packing to ...
Explore India's Golden Triangle ... in record time
White Plains Journal News, NY - 7 hours ago
We headed straight for the Imperial, approaching the landmark hotel on a private driveway lined with two dozen king palms. The hotel was built in the waning ...
Savvy shoppers save by calling hotels directly: survey
CBC Ottawa, Canada - May 18, 2007
Booking through the hotel's website netted the second-best results, followed by reserving through a travel agent and using Internet travel sites Expedia.ca ...
How to find the perfect villa
Telegraph.co.uk, UK - May 18, 2007
Looking for a good hotel? No problem. There are endless sources of advice, recommendations and users' reviews in guidebooks, on the internet - and in this ...
Travelers Steer Clear of Hotel Mini-Bar
PR Newswire (press release), NY - May 17, 2007
NEEDHAM, Mass., May 17 /PRNewswire/ -- TripAdvisor(R), the world's largest travel community, today announced the results of its hotel mini-bar/fridge survey ...

Columbus Dispatch
They found bliss in RV on open road
Columbus Dispatch, OH - 1 hour ago
That great advice comes from Joseph and Betty Knoch of Dublin, who have spent the past six years taking roads less traveled in their recreational vehicle. ...


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